If delivery cannot be completed due to an incorrect address, customer absence, or order rejection, the package will be returned to us. A new delivery can be arranged after confirmation.  

After your order has been processed and dispatched, delivery generally takes 3–8 business days, depending on your location and the courier partner. 

Orders are typically processed within 1–2 business days. Processing is not carried out during weekends or public holidays. 

Yes, we provide delivery to all serviceable pin codes across India. At this time, international shipping is not available. 

Orders can be cancelled within 24 hours of placing them or before they are dispatched, whichever occurs first. 

Simply email our customer support team with your order details, and they will guide you through the cancellation procedure. 

Yes. After your cancellation request is approved, the refund will be processed to your original payment method within 5–7 business days.

No. Once an order is confirmed, product details or shipping information cannot be changed. If eligible, you may cancel the order and place a fresh one. 

Products must be unused, unwashed, and returned in the same condition in which they were delivered. All original tags, labels, and packaging should remain intact. 

No. Items that have been used, washed, damaged, or modified in any manner cannot be returned. 

A return request must be raised within 48 hours from the date your order is delivered. 

To start a return, email your Order ID along with the reason for the return to cloudboundsoftwareprivatelimit@gmail.com, cloudboundsoftwareauthorizes@gmail.com. Our support team will guide you through the rest of the process.